FAQ: Frequently Asked Questions
Do you offer free shipping?
Yes. All orders over $149.99 after all discounts have been applied ship free everyday! (To the continental USA only)
What are your Shipping Cost?
All orders over $149.99 ship free everyday! (To the continental USA only). Order under $149.99 vary depending upon weight and location.
How long will it take for me to get my order?
We like to ship orders in 1 to 3 days from the day the order was received. Delivery can take from 1 to 5 days. When your order is ready to ship to will be notified by email with tracking/carrier information. During peak business seasons and sales promotions, orders can be delayed at times. In this case you will be notified right away.
Do you offer Expedited or Next Day Shipping?
We do not offer expedited or next day shipping at this time. If you need an order right away contact us and we will do our best to try to accommodate your request.
Does your website ship Internationally?
At this time we only ship to Canada, Australia and the United Kingdom
Will you send order confirmations?
Yes when you place an order with our company you will get an order confirmation within minutes letting you know the order has been received via email.
Do you send shipping/tracking information?
Yes as soon as your order ships you will be notified right away with the carrier and tracking number.
How will my order be shipped?
We ship via United Parcel Ground (UPS) service, Priority Mail (USPS), Parcel Post (USPS) and First Class Mail (USPS). Your will automatically be send shipping information when available to your email address.
Do you have a retail store open to the Public?
No. We closed our retail store in Ridgewood, NY in 2015 to focus on meeting the needs of our online customers.
And what are your return policies?
You can return your products within 30 days from the delivery date. To see full return policy click here.
Do you charge Sales Tax?
Currently, we are only collecting sales tax for New York State Residents where our company in located. If you live outside of NY State you will NOT be charged any sales tax. If you are a tax exempt organization within NY State please email us a copy of your certificate to: email@example.com. We will remove or refund the sales tax.
What Payment methods do you accept?
Visa, Master Card, American Express, Discover, Pay Pal.
How to i know i can trust your website with my credit card number?
Our websites payments are handled by Shopify the largest website platform company in the world so we will never even see your credit card information.
Do you have a mailing list for coupons and special offers?
Yes you can sign up by clicking here
Do you have a print Catalog?
No. We offer our catalog only online.
How can i contact you?
Email us: firstname.lastname@example.org